PowerSurge,
Couple things.
1. The camera must be on and recognized by the computer before you open the software
2. The camera must be on camera mode so it's capturing LIVE signal. Sometime these cameras default to VCR mode and only want to push whatever is on the tape or hard drive
2a. You can test this by opening another program like Windows Movie Maker and seeing if it can capture a live signal from your camera. If it does, then it should work with Instant Video Presenter.
Regards,
Support